Refund Policy

At Your Apparel, all of our t-shirts are custom-made to order. Because each item is created specifically for the customer, all sales are considered final. We do not accept returns or offer refunds for incorrect sizes selected at checkout, changes of mind, minor color variations due to screen versus print differences, or design placement preferences that were not specified when the order was placed. We strongly encourage customers to carefully review all order details before completing their purchase.

 

That said, we stand behind the quality of our products. If you receive an item that is damaged, defective, or incorrect (such as the wrong design, size, or item), you must contact us within 7 days of delivery. To help us resolve the issue quickly, please include your order number, clear photos of the problem, and a brief description of what went wrong. Once your request has been reviewed and approved, we will either replace the item at no additional cost or issue a refund if a replacement is not available.

 

Orders may only be canceled or modified within 12–24 hours of purchase. After this window, production begins and changes cannot be guaranteed. Because of this, we recommend reaching out as soon as possible if you need to make an adjustment.

 

We provide sizing information to assist with your purchase, and we encourage customers to reach out to us with any questions prior to ordering to ensure the best fit. We do not offer refunds or exchanges for sizing issues unless the item received does not match the size that was originally ordered.

 

Your Apparel is not responsible for lost or stolen packages that are marked as delivered, or for orders shipped to incorrect addresses provided at checkout. If a package is lost in transit, we recommend contacting the shipping carrier directly, although we are happy to assist where possible.

 

If a refund is approved, it will be issued to your original form of payment. Please allow 5–10 business days for processing, depending on your financial institution.

If you have any questions or need assistance, please use the contact us section.

 

We’re here to help and will do our best to make things right.